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Membership Rules
A Letter to CHARLENE’s Confidants
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Membership System

Join CHARLENE’s Member Club

 

You will be Provided with Exclusive Product

and Personalized Services In 4 Levels

Exclusive discount

Members can enjoy exclusive discounts for the corresponding to their level.

 

 

Point Policy

1 yuan = 1 point, 100 points = 1 yuan

Points can be used to offset up to 50% of the current consumption amount (excluding discounted items)

Membership Products

Members have the privilege to preview artworks showcased in the unofficial store and enjoy priority ordering rights. They also have the right to basic customization, including engraving and gemstone replacement, with specific services and customization time to be consulted with an exclusive consultant.

Exclusive Events

 Members can participate in exclusive events, including but not limited to jewellery appreciation, painting salons, brand collaborations, and jewellery auction events.

Advanced Customization

In addition to the basic customization services (as mentioned in membership products), you can also enjoy the privilege of advanced customization, including but not limited to designing exclusive jewellery. Please consult your consultant for specific services and customization time.

Jewellery Upgrade

 Members can upgrade their jewellery, provided that the individual purchase price is above 100,000 yuan, with a main gemstone of 1 carat or above. The item should be free from damage or obvious signs of use and should have a value of at least double the original item. Each person can upgrade a maximum of 2 items per year, and the certificate for the main gemstone must be returned together with the item.

Anniversary Gift

Members receive an anniversary gift that includes seasonal concept edition jewellery, a haute couture discount coupon worth 1880 yuan, and a double points coupon. The specific concept edition jewellery is subject to the actual product. 

Cultural Trip

Members can enjoy cultural trips, including visits to destinations like Dunhuang, Yinchuan, and Jingdezhen. Local accommodation and activity expenses are covered by the brand, while transportation costs are borne by the individual. The actual itinerary is subject to the arrangement of the brand.

Global Art Exhibition (Exclusive)

Members have the opportunity to visit renowned overseas art exhibitions. Local accommodation and activity expenses are covered by the brand, while transportation costs are borne by the individual. The actual itinerary is subject to the arrangement of the brand.

Gemstones Trip (Exclusive):

 Members can explore overseas origins of gemstones, such as Sri Lanka, Israel, Thailand, Colombia, and more. Local accommodation and activity expenses are covered by the brand, while transportation costs are borne by the individual. The actual itinerary is subject to the arrangement of the brand.

Global Jewellery Exhibition (Exclusive)

Members can visit internationally renowned jewellery exhibitions, such as Hong Kong Exhibition, Basel Exhibition, Geneva Exhibition, Las Vegas Exhibition, and more. Local accommodation and activity expenses are covered by the brand, while transportation costs are borne by the individual. The actual itinerary is subject to the arrangement of the brand.

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1.  Customers can register as official CHARLENE members by entering the mini-program through WeChat, authorizing the mini-program to access their nickname and phone number, and filling in the basic membership information.

2. Consumption points are credited in real-time, and the growth value gained by consumption is also credited in real-time.

3.  Once points are redeemed, they cannot be refunded, and gifts obtained through point redemption cannot be exchanged or returned unless there is a quality issue.

4.  Points can only be accumulated through consumption on the CHARLENE WeChat program and can only be redeemed within the program.

5. Membership and points are non-transferable and can only be used by the members themselves.

6.  With the member's consent, CHARLENE will collect relevant member information for marketing activities in accordance with regulations.

7.  Members can contact customer service to apply for the cancellation of their membership or account. After receiving the cancellation request, CHARLENE will verify and confirm the request before terminating and canceling your account.

8. CHARLENE reserves the right to immediately terminate a member's account if they violate relevant laws and regulations.e right to immediately terminate their membership.

9.  Upon the cancellation of membership, all information in the member's account (including accumulated points and total consumption amount) will be cleared. If the member reapplies for membership, the aforementioned information and privileges will not be restored.  Unless there are mandatory provisions to the contrary under laws and regulations, CHARLENE shall not be obligated to refund or compensate for the clearing of points or consumption amounts. In addition, CHARLENE reserves the right to retain backups of relevant information and records in the background system in accordance with applicable laws and regulations.

10.  CHARLENE reserves the right to adjust the membership rules, which will take effect upon publication.

11.  

CHARLENE reserves the right of final interpretation.

 

Customization

 

Here, You will Find a Splendid Showcase

of Customized Jewelleries

Customized Brooch- Phoenix Collection
Galaxy Collection Ruby Ring
Customized Ring- Flora Collection
Customized Necklace- Fan Collection
Customized Brooch- Phoenix Collection
Galaxy Collection Ruby Ring
Customized Ring- Flora Collection
Customized Necklace- Fan Collection

Contact US

Enjoy the Modern Eastern Jewellery